Please follow each troubleshooting method in order until the issue is resolved Method 1: Reset the headset by navigating to the “Devices” menu on the left hand side of the Oculus desktop application…

Updated 24 Oct 2026

Check that your laptop is setup up to the proper time zone: If the SLI Launcher still displays any of the following messages: Invalid License License expired License not found License has been…

Updated 24 Oct 2026

Meta Login If you already have Meta credentials then please continue. If you do not, please contact support@seriouslabs.com and a set of login credentials will be provided for you to use. If you are…

Updated 24 Oct 2026

Meta Guardian Setup in VR SIMS recommends all facilitators follow these setup instructions before any full day of onboarding sessions or trade shows. After completing the Device Setup steps on the…

Updated 24 Oct 2026

Meta Initial Setup Double click on the Meta Horizon Link icon to begin the setup process. Note: Please use these instructions only if this is the initial Meta setup on the laptop, or if a new Oculus…

Updated 24 Oct 2026

If the laptop prompts you for a password when you turn it on: Press and hold the laptop’s power button for approximately 15 seconds to completely shut down the system. Wait 10 seconds, then power the…

Updated 24 Oct 2026

If the following message is visible at the bottom right corner of the screen: Press Left <Shift> and <~> on your keyboard simultaneously to access the facilitator menu. Select Download Update to…

Updated 24 Oct 2026