If the laptop prompts you for a password when you turn it on:

• Press and hold the laptop’s power button for approximately 15 seconds to completely shut down the system. Wait 10 seconds, then power the laptop back on. Windows should automatically log in and launch the SLI Launcher.

If the laptop still displays a password prompt, please contact SIMS support

Email support@industrialsims.com

or

Call us at 1.888.446.1688 between the hours of 1am to 5pm MST.*

*Please have simulator serial number ready as it is required to verify your account