SOFTWARE TROUBLESHOOTING

License error/message

License error/message

Last updated 24 Oct 2026

Check that your laptop is setup up to the proper time zone:

If the SLI Launcher still displays any of the following messages:

  • Invalid License

  • License expired

  • License not found

  • License has been Revoked

  • License has been Suspended

  • Error message stating ‘Hardware fingerprint error’

Email support@industrialsims.com (if possible, attach a picture of the message/error)*

or

Call us at 1.888.446.1688 between the hours of 1am to 5pm MST.*

*Please have simulator serial number ready as it is required to verify your license

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