License error/message
Last updated 24 Oct 2026
Check that your laptop is setup up to the proper time zone:



If the SLI Launcher still displays any of the following messages:
Invalid License
License expired
License not found
License has been Revoked
License has been Suspended
Error message stating ‘Hardware fingerprint error’
Email support@industrialsims.com (if possible, attach a picture of the message/error)*
or
Call us at 1.888.446.1688 between the hours of 1am to 5pm MST.*
*Please have simulator serial number ready as it is required to verify your license
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