If the Oculus Rift S headset continuously asks the operator to setup the Guardian:

• Follow steps in document ‘Meta Guardian Setup’ in the Software Troubleshooting section of this Knowledge Base

• If the problem persists, ensure that no Updates are pending in Meta Horizon, if there are, complete updates

• Ensure that there are no Windows Updates pending, if there are, run them and restart the laptop

• If the problem persists, check the Left Oculus Controller Battery levels in the Meta Horizon program to make you don’t have a drained battery, if drained, replace battery

• If the above steps have been verified and the issues continue, ensure that the simulator is not situated in a bright location in the room*

* SIMS recommends the simulator be located in a darker than normal location, away from bright lights, away from direct sunlight, and away form large windows with no covers as this affects the Oculus Rift S headset sensors and calibration.

If the Guardian still requires continuous setups,

Email support@industrialsims.com

or

Call us at 1.888.446.1688 between the hours of 1am to 5pm MST.*

*Please have simulator serial number ready as it is required to verify your account