If the headset is displaying an amber or red light between the lenses, this indicates that there is a display issue with the headset connectivity with laptop:           

• Make sure that the provided dongle/adaptor is not damaged

• Ensure that the dongle/adaptor is properly situated inside the Mini DisplayPort port or USB-C on the laptop, try disconnecting and reconnecting it

• Once the headset is unplugged, wait a few seconds for the laptop to recognize the headset

• Check the headset cable for damage including sharp kinks, sheared cladding, exposed wiring, twists in the wire and damage to the connector itself

• Ensure that the cable is properly connected to the headset itself

• Power off and restart the laptop

If the amber or red light continues to be displayed, please contact SIMS support

Email support@industrialsims.com (if possible, attach a picture of the headset with light)*

or

Call us at 1.888.446.1688 between the hours of 1am to 5pm MST.*

*Please have simulator serial number ready as it is required to verify your account