If the headset is displaying an amber or red light between the lenses, this indicates that there is a display issue with the headset connectivity with laptop: Make sure that the provided…

Updated 24 Oct 2026

If the above message appears when the SLI-Launcher starts: Confirm that the component with the red X is properly connected, if the component is: VR Headset: Ensure the headset is securely connected…

Updated 24 Oct 2026

If the laptop is displaying a D-Box related message/error: Restart laptop If the error persists, check the simulator’s actuators (simulator legs) for any pinched or obstructed cables. If you find a…

Updated 24 Oct 2026

If the laptop is not powering on: Verify that the laptop is plug into the AC adaptor and that the AC adaptor is plugged into the proper power source Press and hold the laptop’s power button for…

Updated 24 Oct 2026

If the Oculus Rift S headset continuously asks the operator to setup the Guardian: Follow steps in document ‘Meta Guardian Setup’ in the Software Troubleshooting section of this Knowledge Base If the…

Updated 24 Oct 2026

If you need the headset inserts to be replaced whether it’s because they are foam, or damaged, click on the link below to watch instructions: If you require further assistance or encounter any…

Updated 24 Oct 2026