SUPPORT
Client Requests
Client Requests
4 articles
- Broken Hardware Components
If you have any broken components that require repair/replacement: Email support@industrialsims.com or Call us at 1.888.446.1688 between the hours of 1am to 5pm MST.* with the following information…
Updated 24 Oct 2026
- Curated Courses
If you or any facilitator within your organization requires specialized training for classes, trade shows, or demonstrations, we would be happy to curate courses from our extensive library of…
Updated 24 Oct 2026
- Need Access to the Companion Portal?
SIMS Companion Portal provides access to all reports the simulator in your organization has stored in the laptop, these get uploaded to the Cloud, giving facilitators access to them via the portal…
Updated 24 Oct 2026
- Onboarding and Product Demonstration Requests from SIMS
Onboarding and Demonstration Requests SIMS offers onboarding sessions and product demonstrations upon request, including the following options: Facilitator Onboarding Facilitator Training: Learn how…
Updated 24 Oct 2026
